Conflict with customers can happen. Yet research shows, how you manage conflict ultimately determines the quality of future relationships you will have with your customers.
Converting Conflict Into Customers is a powerful program created to help distributor personnel manage customer conflicts with new and existing accounts.
This course offers the perfect opportunity to learn how to effectively manage conflicts that occur when distributors are converting new accounts, working through interpersonal conflicts, negotiating contracts, or working to save an existing account that is dissatistied. The more effective you are at resolving conflict—the more likely your business will continue to grow!
1 day (8 Hours)
12 Students Minimum, 24 Students Maximum
See class cost document
To equip PPG distributors with the knowledge, skills, and tools to assess, manage and resolve conflicts with new and existing collision center and commercial accounts.
This class is not currently scheduled at any BDC. Please check back soon, or contact our Training team at PPGRefinishTraining@ppg.com for more information.