Important PPG Systems Update
Important PPG Systems Update

We are continuously improving to deliver on our vision to be the world's leading coatings company by consistently delivering high-quality, innovative, and sustainable solutions that our customers trust to protect and beautify their products and surroundings.

In an effort to continually improve service to our customers, PPG is upgrading its business systems to Oracle R12. The next locations for this transition will be our automotive refinish facilities, including the plant in Delaware, OH and all supporting warehouses. These sites will Go Live with the new system on April 15.


How Do These Changes Affect You?

This page is your source for all information regarding these changes, and will be updated periodically with essential communications.

If you have specific questions please send them to refinishcustomerinquiry@ppg.com. Please advise your Account Manager if the shutdown period below conflicts with your operations, necessitating alternate ship dates.


Important Operational Blackout Dates

Transition Period Timeline
What's Changing?

What's Changing?

  • Pallet and Box Labels
  • Invoices
  • Product Size Extensions
  • Returns

LEARN MORE

FAQs

FAQs

  • Why is PPG changing?
  • What is the timeline?
  • How will I be updated?
 

READ FAQS

Contact Us

Contact Us

  • Need Help?
    Reach out to our project
    team for support!
 

CONTACT US


What to Expect

PPG's systems update project team has successfully converted most PPG facilities in North America over the past two years. The Refinish businesses will be among the last of the facilities to be converted, so many of the processes have been implemented and tested. We have finalized the solution for the refinish business, have completed multiple testing events and are ready for the implementation on April 15.

Please contact us at refinishcustomerinquiry@ppg.com with any questions that you might have during the transition.


What is Changing?

Document Changes
Topic Today Future How Will I Be Impacted?
Invoice and Order Numbers Today, your order number is equal to your invoice number. Invoice numbers will be different from your order number. Your order number will become your delivery number. Invoices will be split by deliveries and customer purchase order numbers.
ASNs   We will send Advanced Shipping Notifications for all orders, except bill-only orders. This will provide greater visibility to when orders have shipped. ASN contacts can be managed in PPG Online Ordering or by contacting Customer Service.
Invoices Invoices are generated in our current systems. Invoices will look different in the future since they will be generated though Oracle. Click here to see an example of how the new documents will look.
Shipping Documents Today, shipping documents are generated using our current systems. Documents will be generated by our new Oracle system. Shipping documents may look slightly different, but will still contain all the necessary information.
Process and Item Changes
Topic Today Future How Will I Be Impacted?
Warehouse Orders Today, warehouses can enter orders for customers. In the future, warehouses will not  have the ability to create orders. Our warehouses cannot accept telephone orders for pickup. Orders will need to be placed with our Customer Service team for Will Call or pickup at the local warehouse.
Item Code and Package Extensions Currently, products are ordered by item code and then size and quantity separately. Order by SKU, which includes both item + package extension, and then specify quantity. Some package extensions are changing.
Product Returns Current terminology is Return Goods Authorization (RGA). That will change to Return Materials Authorization (RMA). Note that returns will not be accepted between February 1 and July 4.
Delivery Numbers   Delivery numbers (one or multiple) will be created once the order is placed according to the ship-from location, ship-to location and ship dates. Invoices will be split by deliveries and customer purchase order numbers.  
Pallet and Box Labels   Pallet and box labels are changing starting in January 2019 and will look different. The box labels will now include the LOT number. Click here to see an example of how the new documents will look.
Lockbox Addresses   Lockbox addresses on invoices could change. Lockbox addresses on statements will not change. Payments made to any current or prior lockbox will be accepted and processed.

System Changes
Topic Today Future How Will I Be Impacted?
GROW Orders Today, in PPG Online Ordering, orders for GROW can be placed along with other products. Starting April 15, GROW orders placed through PPG Online Ordering will need to be placed on a separate order.In the future, GROW orders will need to be placed on a separate order. One PO can cover GROW orders and other refinish products.
Online Ordering Account Numbers Today, PPG Online Ordering currently displays "branded" account numbers. PPG online ordering will display the “Site ID”.  
Ordering Today, warehouses can enter orders for customers. Starting April 9, warehouses will not have the ability to create orders and cannot accept telephone orders for pickup. Orders will need to be placed with our Customer Service team for Will Call or pickup at the local warehouse.  

Tax Changes
Topic Today Future How Will I Be Impacted?
Tax Exemption Today, all customers are considered to be tax exempt by default. Starting April 15, all customers are considered taxable unless a tax certificate is on file with PPG at the time an invoice is created. PPG has been proactively collecting proper tax certificates for customers who are tax exempt. If you have questions about this or are unsure if you have tax certificate on file, please contact your Account Manager.

System Changes, Impacts, and Outage Dates
System Overview of Change Customer Impact System Outage Dates
Activant New product codes will be loaded into the system. Customers will see and use new product codes to place orders starting April 15. April 9-14
Collision Services Portal New product codes will be loaded into the system. Customers will see and use new product codes to place orders. April 6-14
Comcept New product codes will be loaded into the system. Customers will need to update account numbers for each ordering location and for PPG CDN customers. April 9-14
Fax Orders Product code translation will be used to convert old product codes to new for a time. Customers should use new product code extensions, but old extensions will be converted and processed until otherwise notified. April 9-14
GCommerce Customers must use new product codes to place orders. Customers must know and use new product codes to place orders starting April 15. If the wrong (old) code is used, the order will fail. April 9-14
PPG Online Ordering New product codes will be loaded into the system. Customers will see and use new product codes to place orders. April 9-14 (8 p.m. Apr 8)
PPG Online Ordering Order Upload Customers must use new product codes to place orders. Customers must know and use new product codes to place orders starting April 15. If the wrong (old) code is used, the order will fail. April 9-14 (8 p.m. Apr 8)
Perfection Customers must use new product codes to place orders. Customers must know and use new product codes to place orders starting April 15. If the wrong (old) code is used, the order will fail.
Customers will need to contact Perfection Support to have a system update installed.
April 9-14

Frequently Asked Questions

Why is PPG changing its systems?
In preparation for our future growth and anticipated customer business needs, PPG requires a more scalable operating software with an integrated platform. The system updates provide better information for faster decision-making as well as more stable technology today and into the future.

Who do I contact if the information I need is not on the page?
Please submit any questions or a request for a PPG representative to contact you by sending an e-mail to refinishcustomerinquiry@ppg.com . Someone will contact you within two business days of submitting your question or request.